Astery In-Homecare

Privacy Policy

Effective Date: July 10, 2026

Astery In-Homecare ("Astery In-Homecare," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains the information we collect, how we use it, when it may be shared, and the choices you have regarding your personal information when you visit our website or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Full name

  • Email address

  • Mobile or telephone number

  • Mailing or residential address

  • Emergency contact information

  • Information submitted through our contact forms

  • Caregiver or employment application information

  • Service requests, appointment information, and consultation details

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Operating system

  • Device information

  • Pages viewed

  • Date and time of website access

  • Website usage statistics

2. How We Use Your Information

We may use your information to:

  • Provide and coordinate home care services

  • Respond to questions and service requests

  • Schedule appointments or consultations

  • Communicate with clients, families, and caregivers

  • Improve our website and customer experience

  • Maintain business and service records

  • Meet legal and regulatory obligations

  • Protect the security of our website and business operations

3. SMS and Text Message Communications

If you choose to receive text messages from Astery In-Homecare, we may send service-related communications, including:

  • Appointment reminders

  • Scheduling confirmations or changes

  • Caregiver notifications

  • Responses to your questions

  • Important updates regarding our services

Text messages are sent only after we receive your express consent (opt-in). Consent may be provided through our website forms, intake paperwork, service agreements, or directly to our staff.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact our office directly.

Standard message and data rates may apply depending on your mobile carrier.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in information, text messaging consent, and mobile phone numbers collected for SMS communications are never sold, rented, or shared with any third parties for marketing or promotional purposes.

4. Sharing of Information

We may share personal information only when necessary to:

  • Deliver the services you request

  • Work with trusted vendors or service providers that assist in operating our business

  • Comply with applicable laws, regulations, legal proceedings, or government requests

  • Protect the rights, safety, property, or security of our clients, employees, or organization

We do not sell your personal information.

Notwithstanding anything else in this Privacy Policy, mobile phone numbers, SMS opt-in information, and text messaging consent will never be shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance, remember user preferences, analyze website traffic, and enhance your browsing experience.

You may disable cookies through your browser settings; however, certain features of our website may not function properly.

6. Data Security

Astery In-Homecare maintains reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction. Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to provide services, fulfill contractual and legal obligations, resolve disputes, maintain business records, and comply with applicable laws.

8. Third-Party Services

Our website may include links to third-party websites or utilize third-party services such as mapping tools, scheduling software, analytics providers, or email platforms. These third parties operate under their own privacy policies, and Astery In-Homecare is not responsible for their privacy practices.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children through our website.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where permitted by law.

  • Withdraw consent for communications, where applicable.

  • Contact us with questions regarding how your information is collected, used, or protected.

We will respond to reasonable requests in accordance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services. Any revisions will be posted on this page along with an updated Effective Date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions regarding this Privacy Policy or the way Astery In-Homecare handles your personal information, please contact us using the contact information listed on our website.

By accessing our website or submitting your information through our online forms or other communication channels, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

The above version edited according to OOMA CRM requirements